Privacy Policy

1. Registration
By registering as a member of New Family Social you consent to our privacy and data protection policy. This means that you agree to our use of the personal information we may collect from you. If you do not agree to this use of your personal information please do not register as a member. Your consent to New Family Social’s use of your personal information may be withdrawn at any time by cancelling your membership to New Family Social.

2. Data Protection
It is necessary for New Family Social to input and store information about its members on a computerised record system. Our policy is to store only the minimum amount of information necessary for us to fully support your membership and to respond to your enquiries. The information you supply will be under the general control of the Trustees of New Family Social, and specifically the Director, who can be contacted at our head office. You retain the right, at any time, to have information that we hold about you permanently removed from our records. All members of staff are bound by a confidentiality agreement. No information will be passed on to a third party without your consent. At any time you may apply to see a copy of the records we hold about you, but we reserve the right to levy a small charge for this service to cover administration. To obtain a copy of the personal information New Family Social holds about you please e-mail

3. Collection of information
New Family Social collects the details provided by you on registration together with the information we learn about you through your use of the service. We may collect additional information through your participation in any promotions and competitions offered by us.

4. How we use the information you provide
We use the information we collect to supply our services to you. We may also use your contact details to communicate with you by email, post or telephone.

Message boards are available for members’ personal use and wherever possible, members are left alone to discuss whatever topics interest them at their leisure. However, where we feel that there are grounds for further input from New Family Social staff, they will pass a message to the relevant person to ask for them to respond. You may therefore, occasionally receive a message from one of New Family Social’s staff. Grounds for intervention include:

• Where they feel a person or child may be at risk

• Where a person may benefit from additional support

• Where a response is required from the director or other staff member concerning any of our services or events

5. Sensitive Information
We are required by law to advise you that occasionally the selections you make when using our services may indicate information about you that you may regard as sensitive such as the state of your health. As with all of the personal information you provide to us, you can be assured that any sensitive information you choose to supply to us will only be used in accordance with this privacy and data protection policy.

6. Disclosure of your information
Your information will not be passed on to anyone outside of New Family Social without your express permission, except where an allegation of child or vulnerable adult abuse, or suspected child or vulnerable adult abuse (whether current or historical), is made to New Family Social. This will, in all circumstances and irrespective of the apparent credibility of the allegation, be referred immediately by the relevant manager in writing to the Child Protection Officer (or Vulnerable Adult Protection Officer) of the Social Services Department (in England and Wales), or the Relevant Social Services Area Service Team (in Scotland), or the Relevant Health and Social Services Trust (in Northern Ireland) in whose area the child, young person or vulnerable adult lives (or to the relevant agency responsible for the welfare of the child, young person or vulnerable adult). In exceptional cases it may be necessary to telephone the relevant agency and to follow this up with a letter. Where no allegation of child or vulnerable adult abuse has been made, but where the information received is serious, gives cause for a child protection or vulnerable adult protection concern, and appears to be reasonably well-founded it will be reported immediately to one of these appropriate agencies.

7. Using the members’ area
As with any social network, what information you share in the members’ area, and with whom, is up to you. New Family Social will make it clear which members have had their identities confirmed by their agencies, and those that have not. The permissions and labeling systems online are designed to avoid misunderstanding, and the safe use of the members’ area is your responsibility with the help of the members’ area guidlines.

8. Cookies
Cookies are used to track and store information about you. A “cookie” is a software application that enables us to track your use of our website and services, and helps us to authenticate you as a member of NFS. By registering as a member of NFS you agree to the use of cookies.

9. Other web sites
Where we provide links to third party web sites which are not affiliated with New Family Social, even if New Family Social branding appears on these sites, such sites are out of our control and are not covered by this Privacy Policy. If you access these sites by using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy.

10. Children
We do not allow persons who we know to be 18 or younger to become members of New Family Social, and do not therefore knowingly solicit personal information from persons aged 18 or younger.

11. General
We may change this privacy policy from time to time and any changes will take effect once the revised privacy policy is available on the New Family Social website.